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Index of Lotus Support Service Offerings
Priority Service Program -1. Priority Service Program provides support services that enhance and build upon the Software Maintenance available through the Passport Advantage program
Field Support Services -2. Field Support Services (FSS) offers on-site assistance and consulting engagements that can focus on application performance tuning, Enterprise service implementation, migration projects, or simply sharing best practices and techniques for your Domino environment.
IBM Software Services for Lotus -3. IBM Software Services for Lotus is a team of highly skilled consultants with broad architectural knowledge, deep technical skills, and access to developers and product support personnel in IBM Software research and development facilities. We provide worldwide support for Lotus Software solutions and offerings through a set of services that make it easy to design, build, test and deploy collaborative solutions for e-business.
Index of Related Support Service Guide
IBM Software Support Guide -1. IBM Software Support Guide provides guidelines and reference materials that customers need when they
require IBM service and support.
Passport Advantage Software Maintenance -2. Passport Advantage Software Maintenance includes upgrade protection and technical support. Software maintenance is included with licenses acquired through Passport Advantage, through Business Partners who remarket iSeries and pSeries, or IBM directly.
3. Passport Advantage e-Indicent Submission -Passport Advantage e-Indicent Submission provides customers who have active software maintenance for IBM distributed software acquired through Passport Advantage a means to submit support issues via email.
Forrester
IBM Ramps Up Supply Chain Service Offerings -Forrester met recently with the leadership team guiding IBM Business Consulting Services' supply chain practice. We found that IBM BCS is expanding into process-centric solution areas as it vies for a big share of the $19 billion supply chain services market.
EDS Simplifies Its Service Offerings -Yesterday, EDS' new CEO, Mike Jordan, made his first presentation to financial and market analysts outlining EDS' future direction. His message? EDS will focus on apps and IT outsourcing, with support from streamlined internal operations.
Mastering Online Customer Service -Firms optimistically expect online service to cut costly phone calls. But companies won't garner these savings unless they target Web-based solutions at receptive customer segments - and strive to break old habits.
The Best Email Service Providers -As email marketing moves from mass messages to consumer conversations, not all vendors make the grade. Top vendors - DoubleClick, EchoMail, and Bigfoot Interactive - automate dialogues to maximize results.
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